Managed IT Services (AMC)
A complete, fixed-price support contract designed to reduce cost and remove IT headaches. Our team becomes your team — keeping systems running reliably so you can focus on your core business.
Why it matters
- Fixed monthly cost, easy to budget
- Proactive monitoring, not reactive firefighting
- Guaranteed response times
- Scheduled health checks & security updates
Advanced monitoring
Round-the-clock server and workstation monitoring catches issues before they disrupt your business.
Outsourced helpdesk
A responsive support desk and remote support for your day-to-day IT needs, with clear SLAs.
Health checks
Regular maintenance, patching and security updates keep your infrastructure secure and performant.
IT audit & documentation
Full audit and living documentation of your environment so nothing depends on tribal knowledge.
Key benefits
Predictable IT budget
A fixed monthly fee replaces unpredictable break-fix bills, so costs are easy to plan.
Less downtime
Proactive monitoring catches issues before they disrupt your business.
An expert team on call
Skilled engineers and a responsive helpdesk become an extension of your business.
Focus on your core work
We run the IT so your people can focus on what they do best.
What's included
- 24×7 server and workstation monitoring
- Outsourced helpdesk with guaranteed response times
- Patch management and security updates
- Scheduled preventive maintenance and health checks
- Backup and disaster-recovery management
- Remote and on-site support
- Full IT audit and living documentation
Who it's for
- Businesses without in-house IT
- Multi-branch operations
- Regulated industries
- Growing SMEs
- Co-managed IT alongside an internal team
How we deliver
Assess
We audit your environment, document it and agree clear SLAs.
Onboard
We deploy monitoring agents and stabilise any outstanding issues.
Manage
We monitor, maintain and support your systems day to day.
Review
Regular reviews keep your IT aligned with where the business is heading.
Frequently asked questions
What exactly is an AMC?
An Annual Maintenance Contract is a fixed-price agreement under which we proactively monitor, maintain and support your IT for a set period — predictable cost, defined SLAs.
What are your response times?
Response times are defined in your SLA and prioritised by severity, so business-critical issues are addressed first.
Do you offer remote and on-site support?
Both. Most issues are resolved remotely for speed, with on-site visits when hardware or hands-on work is required.
Can you work alongside our existing IT person?
Yes — we offer co-managed IT, supporting your internal team with tools, monitoring and specialist expertise.
Products & brands
Technologies we work with
Interested in Managed IT Services (AMC)?
Tell us about your requirement — we'll respond with a clear, no-obligation way forward.