Resolve
AI that diagnoses and fixes IT issues — with consent
Resolve is an autonomous AI support agent that runs on your customers' Windows PCs. It investigates issues using read-only diagnostics, explains what it finds in plain language, and — only with the user's explicit consent — applies safe fixes and verifies the result. When something is beyond safe automation, it escalates to your team with a full handoff. There is no free-form remote shell, ever.
Why teams choose Resolve
- AI diagnoses Windows and print issues automatically
- Fixes only with the user's explicit consent
- Read-only diagnostics run free; every change is gated
- Safe by design — no free-form remote shell
- Verifies each fix and escalates with full context
- Built on Alpha Web's Gespage and print playbooks
An AI technician, on-device
Investigates each ticket with read-only tools and writes a clear, plain-language diagnosis in seconds.
Consent-gated fixes
Any change asks the user first — decline or timeout means it escalates. The customer is always in control.
Safe boundaries
A fixed tool allowlist and no free-form shell mean it can never run arbitrary commands on a machine.
Escalates with context
When a fix is out of scope, your team gets a full handoff — snapshot, steps tried and the AI's diagnosis.
Free 15-day trial
Try Resolve on your own PCs
Share a few details and our team will set you up with a full 15-day trial — the installer plus a 15-day licence, with a short getting-started guide.
- Full product, no feature limits
- No credit card required
- Installer & licence emailed within one business day
- Hands-on help from the Alpha Web team
Frequently asked questions
Can it do anything without the user knowing?
Only read-only diagnostics run on their own. Any change that touches the system is held until the user explicitly consents; a decline or timeout escalates to a human instead.
Could the AI run harmful commands?
No. Resolve can only use a fixed allowlist of vetted tools — there is no free-form remote shell, so arbitrary commands are structurally impossible.
Resolve is in early access — what does that mean for a trial?
We onboard trial customers hands-on so the agent is configured for your environment. Request a trial and our team will set you up.
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Learn moreReady to try Resolve?
Start your free 15-day trial or talk to our team about your requirement.