Privacy Policy

Who we are

Alpha Web Innovations Private Limited ("Alpha Web", "we") is an IT and office-automation company registered in India, with offices in India and the UAE. If you have a question about this policy or want your data removed, write to gm@alphawebin.com.

What the Resolve agent sends from a PC

If you use AWI Resolve, the agent installed on each PC can send us a periodic health summary. Before it sends anything, the support window asks the person using that PC, in plain English, and remembers their answer. Until they answer, nothing is sent. If they decline, nothing is sent and Resolve works exactly the same.

When it is allowed, the health summary contains: the PC's name, its Windows version, whether antivirus and firewall are switched on, how many security detections and pending Windows updates there are, how many local administrator accounts exist (a count, not the names), how many devices Windows reports as faulty, free disk and memory, and the number of printers installed.

It never sends your files, emails, documents, photographs, browsing history, passwords, licence keys, or anything typed into the Resolve support window.

Support sessions

When someone asks Resolve for help, what they type and what Resolve finds on that PC are processed so the AI can diagnose the problem, and a written report of the session is kept so you have a record of what was checked and what changed.

Support sessions are processed using Anthropic's Claude API. Anthropic processes the request to generate a response and does not use it to train their models.

We may keep an anonymised note of the diagnostic method that solved a problem — which checks mattered, in what order — so future problems are solved faster. Before any such note is stored it is stripped of PC names, user names, file paths, network addresses, email addresses, licence keys and your organisation's name, and it is discarded rather than stored if anything identifying survives that check.

What we collect when you buy

If you buy from us we collect your name, work email, phone number, company name and billing details, and keep records of what you bought as required by Indian tax law. Card and bank details are handled by our payment provider and never reach our servers.

When you contact us or request a trial

When you contact us, request a trial, enquire about partnership, or ask our website assistant a question, we collect the details you provide — typically your name, work email, phone number, company name and your message — so we can reply and set up what you asked for. We use these details only for that purpose, and we do not sell them.

Consent and how to withdraw it

We collect and use your personal data only for the specific purpose we tell you about at the time — setting up a trial, answering an enquiry, processing an order, or, where you have agreed, sending you occasional updates. We ask for your agreement one purpose at a time and never make it a condition of something unrelated.

You can withdraw your consent at any time — as easily as you gave it — by writing to our Grievance Officer (below). Withdrawing consent does not undo anything lawful we did before you withdrew it, and we may still keep records that the law requires us to keep.

Cookies and analytics

Our website uses Google Analytics, Google Ads and Microsoft Clarity to understand which pages are useful and to measure our advertising. These set cookies in your browser. We ask first: when you visit we show a short notice, and these cookies stay off until you accept. The essential cookies that make the site work are always on. You can change your mind at any time by clearing cookies in your browser.

How long we keep it

Health summaries are kept while your licence is active and for 12 months afterwards. Support session reports are kept for 24 months so you can audit what was done. Purchase and tax records are kept for 8 years, as Indian law requires. Anonymised diagnostic notes carry no personal data and are kept indefinitely.

Who else sees it

We do not sell your data, and we do not share it with anyone for their own marketing.

We use a small number of providers to run the service: Anthropic (AI processing for support sessions), our cloud hosting provider, our payment provider, and our email provider. Each receives only what it needs to do its job.

If you are a client of an IT services company that manages your PCs through Resolve, that company can see the activity on your PCs — that is the service they provide you. They cannot see any other company's data, and no other company can see yours.

Children's data

We do not knowingly collect personal data from children under 18. Our products and website are sold to and used by businesses, not children. If you believe a child has given us personal data, write to our Grievance Officer and we will delete it.

Your rights

Under India's Digital Personal Data Protection Act 2023 you can ask us what personal data we hold about you, ask us to correct or complete it, and ask us to delete it. Write to us and we will respond within 30 days.

You have the right to withdraw your consent at any time (see above), and the right to a prompt, documented answer to any complaint through our Grievance Officer.

You have the right to nominate another person to exercise these rights on your behalf if you die or become unable to act for yourself.

If we have not resolved your complaint, you may escalate it to the Data Protection Board of India.

You can turn off Resolve health reporting at any time from the Resolve support window, without affecting anything else the product does.

Grievance Officer

Our Grievance Officer handles privacy questions, data requests and complaints. You can reach them at: Girish Manchanda, Alpha Web Innovations Private Limited, gm@alphawebin.com, +91 98914 75536 — Registered Office: Police Line Area, Camp Road, Hisar 125001, Haryana, India.

We acknowledge every request and aim to resolve it within 30 days.

Trial and evaluation

Trial installations are covered by exactly this policy — the same disclosure, the same consent question, and the same right to decline or delete. We may use health summaries from trial PCs to understand which organisations would benefit from Resolve and to contact them about it. You can decline health reporting on a trial and the trial still works in full.

Changes

If we change what we collect, we will update this page and — where the change is material — say so in the product before it takes effect.